Frequently Asked Questions
Everything you need to know about our clean beauty standards and delivery.
Are your products cruelty-free and vegan?
Yes, all products at The Parent Company are 100% cruelty-free. The majority of our range is also vegan; please check the specific product description for the vegan-certified seal.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your beauty essentials sooner.
What is your return policy for skincare items?
We offer a 30-day return policy. If a product doesn't agree with your skin, you can return it for a full refund or exchange, provided at least 50% of the product remains.
Do you ship internationally?
Currently, we ship to the United States, Canada, and the UK. We are working hard to expand our global reach soon.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Afterpay.